Councillor Jamaal Myers asks if the city plans to use AI to handle 311 calls related to snow. "Artificial Intelligence is not used in the contact centre — yet," says staff. "We are planning for it for next year."
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Councillor Jamaal Myers asks if the city plans to use AI to handle 311 calls related to snow. "Artificial Intelligence is not used in the contact centre — yet," says staff. "We are planning for it for next year."