Toronto’s 311 service received 1.1 million phone calls in 2021, and handled 81% of them within the target of 75 seconds. They got just 48,501 online requests, which seems low. I’d bet a lot more requests could be handled online.
09:09 p.m.♡ 17↺ 3
Toronto’s 311 service received 1.1 million phone calls in 2021, and handled 81% of them within the target of 75 seconds. They got just 48,501 online requests, which seems low. I’d bet a lot more requests could be handled online.